Influence Without Authority
Collaboration isn’t a soft skill — it’s your strategic edge.
Unlocking the Power of Human Connection in a Global Business
In today’s Med-Tech landscape, innovation doesn’t happen in isolation — it happens through collaboration across continents, cultures, and business boundaries. But what happens when people need to collaborate without direct authority? When they must align without formal power, influence outcomes without titles, and resolve tension without escalation?
That’s where KOAP’s Interpersonal & Communication Skills for Influencing Without Authority comes in.
This programme was developed for a global Med-Tech leader navigating complexity across markets and business units. It was designed to address a growing concern: internal conflict, communication breakdowns, and siloed working were threatening customer outcomes. As their ambition to become a truly customer-centric organisation accelerated, they needed their people to work better together — across functions, borders, and perspectives.
Our solution? A high-impact learning experience focused on the everyday conversations that build trust, dismantle friction, and turn influence into action.

The Challenge: Performance at the Cost of Wellbeing
Our client — a leading Med-Tech company operating in over 30 countries — recognised a key truth: you can’t be customer-focused on the outside if you’re disconnected on the inside.
Despite their expertise, talent, and commitment, teams were frequently struggling with multiple issues.
They needed a cultural reset — one that shifted from “competing priorities” to “collective purpose”.
Mis-alignment
Struggling to align without clear hierarchy or decision-making powerConflict
Avoiding difficult conversations and escalating avoidable conflictsCommunication gaps
Misunderstanding intentions due to cross-cultural communication gapsMis-prioritizing
Prioritizing internal wins over shared, customer-focused success

The KOAP Approach: Shift the Conversation, Change the Culture
This wasn’t just about communication skills. It was about re-humanising work, creating courageous dialogue, and building collaborative muscles that last.
Our programme focused on three goals:
1. Equip
Equip individuals to influence with empathy, clarity, and confidence — even without formal authority
2. Strengthen
Strengthen cross-cultural understanding and eliminate unconscious bias in collaboration
3. Redirect
Reduce internal noise, speed up alignment, and redirect energy toward the customer

Programme Highlights: Practical, Relevant, Global

Module 1: Self-Awareness & Communication Agility

Module 2: Influencing Without Power

Module 3: Cross-Cultural Trust & Collaboration

Module 4: Navigating Difficult Conversations

Module 5: From Internal Alignment to External Focus

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