The Challenge: Misalignment on the Inside, Impact on the Outside
- Communication
The Challenges
Misaligned
Struggling to align without clear hierarchy or decision-making powerAvoidant
Avoiding difficult conversations and escalating avoidable conflictsMisunderstanding
Misunderstanding intentions due to cross-cultural communication gapsFractured
Prioritizing internal wins over shared, customer-focused success
Our Solution
Goal 1: Equip
Equip individuals to influence with empathy, clarity, and confidence — even without formal authorityGoal 2: Strengthen
Strengthen cross-cultural understanding and eliminate unconscious bias in collaborationGoal 3: Clarify
Reduce internal noise, speed up alignment, and redirect energy toward the customer
Our Approch
Real Outcomes in a Med-Tech Reality
Our global client rolled out the KOAP programme across 12 international cohorts, involving functions such as Clinical Affairs, Commercial, Regulatory, R&D, and Shared Services.
What we delivered:
- Multi-touch, multi-format learning (workshops, virtual masterclasses, coaching pods)
- Custom simulations tailored to real internal communication breakdowns and global project tensions
- Cultural agility tools embedded in each session to reflect the diversity of the business
- Individual and team-based reflection tools for tracking progress and behavioural change
What we achieved:
- 36% increase in participants’ ability to influence without escalating
- Noticeable drop in passive-aggressive communication and siloed decision-making
- Boost in collaboration between regional and global teams on shared goals
- Teams redirected their energy toward customer success, not internal battles
- A cultural shift: from ‘who owns this?’ to ‘how do we solve this together?’
Contact Person
Steve Gore – Co-Founder, KOAP | Human Dynamics Specialist | Global Collaboration Advisor
Steve Gore is Co-Founder of KOAP and the architect behind some of the most dynamic interpersonal and leadership development programmes in today’s global business world. With over 20 years of experience designing and facilitating transformation across industries — from Med-Tech and Pharma to Energy and Financial Services — Steve is known for his ability to translate complex human behaviours into practical, repeatable business habits.
Steve’s work lives at the intersection of emotional intelligence, cultural competence, and performance psychology. He partners with global organisations to remove internal friction, realign cross-functional teams, and build trust across hierarchies and geographies. His programmes help people speak up, connect with empathy, and turn influence into everyday impact — especially when the power structures are flat, fast-moving, and global.
Whether working with emerging leaders or senior executives, Steve focuses on what matters most: building cultures where people communicate like adults, collaborate like partners, and lead with the customer in mind.
“I would certainly recommend the services of KOAP, and especially Steve and James, if you’re looking for a trusted partner in your quest to unlock and elevate the full “people” potential of your team and/or organisation. I have been working with KOAP for four years, and I have never been let down. Each programme/training is built from the ground up, on the basis of your requirements, and is made real as it is always connected to your normative business life and operations. KOAP’s methodology makes, therefore, any learning they deliver actionable and relevant.”
