The Business Challenge: Emotionally Underdeveloped, Operationally Overloaded
- Personal Development
The Challenges
Struggling leaders
Leaders were struggling to manage their own stress and emotional regulationCross-team issues
Cross-functional teams were increasingly reactive, avoidant, or passive-aggressiveLow psychological safety
A culture of high performance had inadvertently eroded psychological safetyBurnout
Burnout rates were creeping upwards, especially among emerging leaders and lab managersLack of language
There was little infrastructure or language around emotional intelligence and self-leadershipRecognition: change was needed
The organisation recognised that if they wanted to improve performance, engagement, and collaboration — they had to start with the individual
Our Solution
Measurable development
Our mission was to design a development journey that would move emotional intelligence from a “nice-to-have” soft skill to a practical, measurable business capability — one that people could see, feel, and apply in their daily work.Individual focussed
We launched a tiered development experience titled: Leading Self: Building Emotional Intelligence for Real-World ImpactPrinciples first
Delivered to over 500 participants across leadership, technical, and clinical teams, the programme focused on the foundational principle: "Before you can lead others, you must be able to lead yourself — your emotions, your energy, and your reactions."
Contact Person
Steve Gore – Co-Founder, KOAP | Emotional Intelligence Facilitator | Self-Leadership Coach
Steve Gore is the Co-Founder of KOAP and brings over 40 years of commercial and leadership experience to his work with individuals and teams. Known globally for his ability to unlock personal insight and build confidence in others, Steve has coached thousands of professionals — from first-time team leads to C-suite executives — to better understand themselves and lead with emotional intelligence.
Steve blends behavioural science, positive psychology, and lived business acumen to create experiences that go beyond “personal development.” His work focuses on helping people build the self-awareness, resilience, and emotional agility they need to thrive in complex, fast-paced environments.
He is a trusted partner to organisations navigating change, pressure, and performance demands — helping them build healthier, more human workplaces by empowering individuals to lead themselves first.
“Koap has played an intrinsic role in the development of our senior leadership team, European sales team and customer service support personnel for well over 10 years. From interactive, fun workshops to one to one coaching they not only facilitated our approach to operating effectively as individuals and as a team but also gave us the skills and direction to execute our company and personal goals. We look forward to many more years in this great partnership between TP Orthodontics Europe and Koap.”
