Influence Without Authority

Collaboration isn’t a soft skill — it’s your strategic edge.

Unlocking the Power of Human Connection in a Global Business

In today’s Med-Tech landscape, innovation doesn’t happen in isolation — it happens through collaboration across continents, cultures, and business boundaries. But what happens when people need to collaborate without direct authority? When they must align without formal power, influence outcomes without titles, and resolve tension without escalation?

That’s where KOAP’s Interpersonal & Communication Skills for Influencing Without Authority comes in.

This programme was developed for a global Med-Tech leader navigating complexity across markets and business units. It was designed to address a growing concern: internal conflict, communication breakdowns, and siloed working were threatening customer outcomes. As their ambition to become a truly customer-centric organisation accelerated, they needed their people to work better together — across functions, borders, and perspectives.

Our solution? A high-impact learning experience focused on the everyday conversations that build trust, dismantle friction, and turn influence into action.

Getty images k 0pmdy78jo unsplash (1)

The Challenge: Performance at the Cost of Wellbeing

Our client — a leading Med-Tech company operating in over 30 countries — recognised a key truth: you can’t be customer-focused on the outside if you’re disconnected on the inside.

Despite their expertise, talent, and commitment, teams were frequently struggling with multiple issues.

They needed a cultural reset — one that shifted from “competing priorities” to “collective purpose”.

  • Mis-alignment

    Struggling to align without clear hierarchy or decision-making power
  • Conflict

    Avoiding difficult conversations and escalating avoidable conflicts
  • Communication gaps

    Misunderstanding intentions due to cross-cultural communication gaps
  • Mis-prioritizing

    Prioritizing internal wins over shared, customer-focused success
Getty images nw4zjok2hew unsplash (1)

The KOAP Approach: Shift the Conversation, Change the Culture

This wasn’t just about communication skills. It was about re-humanising work, creating courageous dialogue, and building collaborative muscles that last.

Our programme focused on three goals:

Get in touch
  • 1. Equip

    Equip individuals to influence with empathy, clarity, and confidence — even without formal authority

  • 2. Strengthen

    Strengthen cross-cultural understanding and eliminate unconscious bias in collaboration

  • 3. Redirect

    Reduce internal noise, speed up alignment, and redirect energy toward the customer

Unsplash community cf3liscwc q unsplash (1)

Programme Highlights: Practical, Relevant, Global

This programme is delivered in three focussed modules:
Getty images 9huen nxpqg unsplash (1)

Module 1: Self-Awareness & Communication Agility

Participants uncover their default style under pressure, learn to flex their communication approach, and build emotional intelligence to manage tension before it escalates.
Helena lopes pgnqt0rxwls unsplash (1)

Module 2: Influencing Without Power

Through real-world Med-Tech scenarios, we explore how to influence decisions and drive action when you don’t have the final say — using techniques rooted in trust, logic, and alignment of values.
Curated lifestyle azwjrtplv2q unsplash (1)

Module 3: Cross-Cultural Trust & Collaboration

We explore how culture shapes communication — from hierarchy to directness to time orientation. Participants learn to navigate difference with curiosity, clarity, and mutual respect.
Linkedin sales solutions w3jl3jrepdy unsplash (1)

Module 4: Navigating Difficult Conversations

We provide practical tools to hold difficult conversations, push back professionally, and make space for the voices that often go unheard. This includes frameworks for feedback, clarity, and conversational ownership.
Getty images 9vu3rt awoc unsplash

Module 5: From Internal Alignment to External Focus

Participants apply what they’ve learned to real business challenges — identifying opportunities to collaborate better, reduce friction, and prioritise what really matters: delivering better outcomes for patients and customers.
Getty images 2z95nue9qns unsplash

Ready to Transform?

Join us on the journey to transforming your organisation. Discover how KOAP can help your team thrive in today’s ever-changing world.

Insights

    Staying positive in 2021 (1)

    Staying Positive in 2021

    As we enter a new year it may seem difficult to view the future in a positive frame of mind, especially given the current UK lockdowns and increasing rates of the global
    Beautiful shot snowy mountain sunset 3

    Navigating the Perils of Empathy: Maintaining Positivity in a Sea of Negativity

    Empathy is a double-edged sword. On one hand, it allows us to connect deeply with others, fostering understanding and compassion. On the other hand, it can lead to emotional overwhelm, particularly when
    Transactional analysis and the language of influence

    Transactional Analysis and The Language of Influence

    “The unit of social intercourse is called a transaction. If two or more people encounter each other… sooner or later one of them will speak, or give some other indication of acknowledging the
    The fascinating truth about decision making

    The Fascinating Truth About Decision Making

    On average, a leader makes 2,000 decisions a day, 50-100 of which are strategic and any of which could impact on their career and your organisation.  In fact, poor decision making costs international
    Unsplash community cf3liscwc q unsplash (1)

    Unlocking the Hidden Power of Breathing: Unleashing Your Inner Calm

    Breathing is an integral part of our existence, a reflex we rarely pay attention to. We take thousands of breaths each day, effortlessly inhaling and exhaling without giving it a second thought. However,

Insights

    Staying positive in 2021 (1)

    Staying Positive in 2021

    As we enter a new year it may seem difficult to view the future in a positive frame of mind, especially given the current UK lockdowns and increasing rates of the global
    Beautiful shot snowy mountain sunset 3

    Navigating the Perils of Empathy: Maintaining Positivity in a Sea of Negativity

    Empathy is a double-edged sword. On one hand, it allows us to connect deeply with others, fostering understanding and compassion. On the other hand, it can lead to emotional overwhelm, particularly when
    Transactional analysis and the language of influence

    Transactional Analysis and The Language of Influence

    “The unit of social intercourse is called a transaction. If two or more people encounter each other… sooner or later one of them will speak, or give some other indication of acknowledging the
    The fascinating truth about decision making

    The Fascinating Truth About Decision Making

    On average, a leader makes 2,000 decisions a day, 50-100 of which are strategic and any of which could impact on their career and your organisation.  In fact, poor decision making costs international
    Unsplash community cf3liscwc q unsplash (1)

    Unlocking the Hidden Power of Breathing: Unleashing Your Inner Calm

    Breathing is an integral part of our existence, a reflex we rarely pay attention to. We take thousands of breaths each day, effortlessly inhaling and exhaling without giving it a second thought. However,

Our Coaches

Image 2025 04 19t001551.282
Steve Gore
KOAP Co-Director & Leadership Strategist
Stephen Gore is a globally respected leadership consultant and Co-Founder of KOAP. With over 40 years of
Read more
Trev 22795
Trevor Dias
Consultant & Performance Coach, KOAP
Trevor Dias is a highly experienced consultant and certified coach, bringing over two decades of commercial leadership,
Read more
David levine scaled (1)
David Levine
Leadership Consultant & Executive Coach, KOAP
David Levine is a highly respected leadership consultant and executive coach at KOAP, bringing over 30 years
Read more
1674588377685
Mandy Schuster
Facilitator & Development Coach, KOAP
Mandy Schuster is a multilingual facilitator and development coach at KOAP, known for her dynamic approach to
Read more
Anna scaled (1)
Ania Jakielaszek
Leadership Consultant & Inclusion Specialist, KOAP
Ania Jakielaszek is a seasoned leadership consultant and inclusion strategist at KOAP, bringing over a decade of
Read more

What People Say About Us

“I was first introduced to Steve when in a previous role.  I was very confident to then introduce him to my current organisation, based on the capability and behavioural outcomes that were achieved – which has continued to be in evidence.  Steve and the KOAP team are responsive, flexible both in approach and content and are able to drive real change from the Executive to the front line teams.  This, combined with a genuine passion for customer service and innovation, means I know they will continue to make my role a whole lot easier! “

Elekta logo.wine

“I would certainly recommend the services of KOAP, and especially Steve and James, if you’re looking for a trusted partner in your quest to unlock and elevate the full “people” potential of your team and/or organisation. I have been working with KOAP for four years, and I have never been let down. Each programme/training is built from the ground up, on the basis of your requirements, and is made real as it is always connected to your normative business life and operations. KOAP’s methodology makes, therefore, any learning they deliver actionable and relevant.”

C53838e379d3ac47a408aeda455e91cc
Astrazeneca 1

“Steve Gore and the team at KOAP have been critical partners in the development and success of our people and our business.

They have worked with AstraZeneca since 2009 and with our Finance teams since 2018.  The team at KOAP have all the qualities you expect in a great partner including strategic thinking, innovation, integrity and commitment.  Working together with the client they create powerful programmes that explore concepts, supported by research, that are highly relevant to the challenges and opportunities facing today’s business leaders. 

Steve is a master facilitator whose strong connection with participants encourages them to think differently resulting in a unique learning experience that is both high quality AND high value.”

Geoff brockway alumni
Tporthodontics

“Koap has played an intrinsic role in the development of our senior leadership team, European sales team and customer service support personnel for well over 10 years. From interactive,  fun workshops to one to one coaching they not only facilitated our approach to operating effectively as individuals and as a team but also gave us the skills and direction to execute our company and personal goals. We look forward to many more years in this great partnership between TP Orthodontics Europe and Koap.”

Qiagen 1

“Really helped me to learn, and to go out and apply what I learned in the real world.”

B425a787a37ba304eaa8dda483e14f15
Qiagen 1

“Helped me to become a better leader, but most important –  helped me to guide my team much better.”

1b5954edc8d6893763ccfb92be9ab90a
Qiagen 1

“I encourage every manager to participate in these valuable leadership programs.”

Feeef08a2ddb375ea98a83e32429d659
Qiagen 1

“I tell you that this is one of the best programs I’ve been a part of…”

B6f65f767862c2cd99f8541c789bad7f
Image 5 2 (1)
Getty images 2z95nue9qns unsplash

Ready to Transform?

Join us on the journey to transforming your organisation. Discover how KOAP can help your team thrive in today’s ever-changing world.